Frequently Asked Questions
Everything you need to know about bringing Atoll quality into your home.
What is the typical delivery timeframe for furniture orders?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is Atoll's return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-refundable.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Yes, Atoll is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and environmental protection.
Do you offer assembly services for large items?
We offer professional assembly as an add-on service at checkout. If selected, our delivery team will unpack, assemble, and place your furniture in the room of your choice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.